A structured help page covering orders, payment, delivery, returns, refunds, product care, size, membership, privacy, and customer support.
For complete details, please refer to our official policies:
Terms of Service: https://choskycnea.com/policies/terms-of-service
Shipping Policy: https://choskycnea.com/policies/shipping-policy
Return and Refund Policy: https://choskycnea.com/policies/refund-policy
Privacy Policy: https://choskycnea.com/policies/privacy-policy
Una vez realizado el pedido, recibirá un correo electrónico de confirmación con los detalles del mismo. Si no lo recibe poco después de finalizar la compra, revise su carpeta de correo no deseado o spam.
Si necesita cambiar su dirección de envío o cancelar su pedido, póngase en contacto con nosotros lo antes posible en support@choskycnea.com.
Haremos todo lo posible por ayudarle antes de que su pedido sea procesado o enviado. Una vez que el pedido haya sido procesado o enviado, es posible que no podamos modificarlo ni cancelarlo.
En casos excepcionales, un pedido puede cancelarse si un artículo no está disponible, no se puede procesar el pago, la información del pedido está incompleta o es incorrecta, o existe la sospecha de un error en el precio o un riesgo de fraude.
Si su pedido se cancela después de haber realizado el pago, gestionaremos el reembolso de acuerdo con nuestros procedimientos de pago y reembolso.
Yes. You may purchase multiple items in one order. Depending on product availability and warehouse processing, your items may be shipped together or separately.
If your order is split into multiple shipments, you may receive more than one shipping confirmation email.
Ofrecemos envío estándar Para todos los pedidos. Los gastos de envío, si corresponden, se calcularán y mostrarán al finalizar la compra.
Los miembros que cumplan los requisitos podrán disfrutar de los beneficios de envío gratuito según la política de membresía que se muestra en nuestro sitio web.
Los pedidos suelen procesarse en 1-3 días hábiles.
Durante los períodos pico, los días festivos o cuando un artículo experimenta temporalmente una alta demanda, el procesamiento puede demorar hasta 4-5 días hábiles.
Los días hábiles no incluyen fines de semana ni días festivos.
Una vez que su pedido haya sido procesado y enviado, la entrega estándar suele tardar aproximadamente 8-16 días hábiles, dependiendo de su destino, las condiciones de entrega locales, los trámites aduaneros y la disponibilidad del transportista.
Tenga en cuenta que el tiempo total estimado de entrega incluye:
Tiempo de procesamiento + Tiempo de envío
Yes, where available. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for the carrier to update tracking details after the package has been dispatched.
Tracking updates may take time to appear after shipment. Delays may also occur due to carrier processing, customs clearance, public holidays, weather, or local delivery conditions.
If your tracking information has not updated for an extended period, please contact us at support@choskycnea.com with your order number.
Delivery to remote areas may take longer than the standard estimated timeframe. Shipping availability and delivery time may vary depending on your location and carrier conditions.
If a package cannot be delivered due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package from the carrier, the package may be returned to us.
If your package is returned as undeliverable, please contact us at support@choskycnea.com. Additional shipping charges may apply for reshipment unless the issue was caused by an error on our part.
Dependiendo del país o la región de destino, pueden aplicarse impuestos, aranceles aduaneros o tasas de importación, sujetos a las leyes y regulaciones locales.
En los casos que corresponda, los impuestos y aranceles pueden estar incluidos en el precio del producto o en los gastos de envío que se muestran al finalizar la compra. Si las autoridades aduaneras locales cobran tasas de importación adicionales, estas serán responsabilidad del cliente, salvo que la ley aplicable disponga lo contrario.
Sí. El despacho de aduanas puede afectar el tiempo de entrega. Choskycnea no se responsabiliza de los retrasos ocasionados por los trámites aduaneros o los requisitos de importación locales.
Tenemos un Política de devoluciones de 30 días, lo que significa que tienes 30 días después de recibir tu artículo para solicitar una devolución.
Para poder realizar una devolución, el artículo debe estar en las mismas condiciones en que lo recibió: sin usar, con las etiquetas puestas y en su embalaje original. También necesitará el recibo o comprobante de compra.
Para iniciar una devolución, póngase en contacto con nosotros en support@choskycnea.com.
Si se acepta su devolución, le proporcionaremos instrucciones sobre cómo y dónde enviar el paquete. No se aceptarán los artículos devueltos sin haber solicitado previamente la devolución.
En caso de devoluciones por cambio de opinión, los clientes son responsables de los gastos de envío de la devolución.
Si el artículo está defectuoso, dañado o es incorrecto, póngase en contacto con nosotros para que podamos evaluar el problema y proporcionarle las instrucciones de devolución adecuadas.
Por motivos de higiene, los pendientes y demás joyas perforadas deben estar sin usar y devolverse con todo el embalaje original, las etiquetas y los precintos de higiene intactos, cuando corresponda.
Sale items are not eligible for our voluntary 30-day return policy unless the item is defective, damaged, incorrect, or otherwise eligible for return under applicable law.
Only items that meet the return eligibility requirements may be returned for a refund.
The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
Once we have received and inspected your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@choskycnea.com.
If the merchandise is being shipped to the European Union or the United Kingdom, you may have the right to notify us within 14 days of receiving your order that you wish to cancel or return it, for any reason and without justification, subject to applicable law.
After notifying us, you may have a further period to send the item back, as required by applicable law.
We make reasonable efforts to display product colors, materials, and details accurately. However, the actual appearance may vary slightly due to lighting, screen settings, photography, production batches, hand-finishing details, or measurement methods.
Minor variations do not necessarily mean that a product is defective.
Product details, including materials, plating, dimensions, weight, gemstones, closure type, finish, and packaging information, are listed on each product page.
Please review the product page carefully before placing your order.
To help preserve the beauty of your jewelry, we recommend keeping it away from water, perfume, lotions, cosmetics, sweat, and harsh chemicals.
Remove your jewelry before bathing, swimming, exercising, or sleeping. When not in use, store each piece separately in a dry place, preferably in the storage pouch provided.
Gold-plated jewelry may naturally show signs of wear over time depending on frequency of use, skin type, storage conditions, and exposure to moisture, chemicals, or friction.
Proper care can help maintain the appearance of your jewelry for longer.
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, please contact us immediately at support@choskycnea.com with your order number and clear photos of the issue. We will review the situation and help make it right in accordance with our policies and applicable law.
Please check the size information listed on each product page before placing your order. Measurements may vary slightly depending on the design and measurement method.
For necklaces and bracelets, we recommend comparing the listed length with a piece you already own to understand how it may sit when worn.
Some pieces may include an adjustable chain or extender, while others may have a fixed size. Please refer to the product page for specific size and fit details.
Eligible members may enjoy free shipping benefits according to the membership policy shown on our website.
Shipping fees, if applicable, will be calculated and displayed at checkout.
Membership benefits may include selected offers, shipping benefits, or other member-only privileges, subject to the membership policy shown on our website.
Benefits may be subject to specific conditions, availability, and policy updates.
You may be able to place an order by providing the required checkout information. If account features are available, creating an account may help you view order details and enjoy eligible membership benefits.
We handle personal information in accordance with our Privacy Policy. Personal information may be used for order processing, payment handling, shipping, customer support, fraud prevention, permitted marketing communications, and website improvement.
For more details, please review our Privacy Policy:
https://choskycnea.com/policies/privacy-policy
For questions about orders, delivery, returns, refunds, products, or website policies, please contact us at:
When contacting us about an order, please include your order number and the email address used at checkout so that we can assist you more efficiently.
