Frequently Asked Questions

Find quick answers to the most common questions about orders, shipping, returns, exchanges, product care, and more.

Orders

Orders are typically processed and shipped within 7 business days.

If you need to make a change, please contact us as soon as possible at support@choskycnea.com. We will do our best to help, but once an order has been processed or shipped, changes or cancellations may no longer be possible.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow some time for tracking updates to appear after the carrier receives the package.

Shipping

Delivery times vary by destination and shipping method. Once your order has been shipped, tracking information will be sent to you by email when available.

Yes, we ship to selected international destinations. Shipping availability and options will be shown at checkout based on your location.

For international orders, duties, taxes, or import fees may apply depending on your country or region. These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.

Returns & Exchanges

We accept eligible returns within 30 days of delivery. Returned items must be unused, in their original condition, and include original packaging where applicable. For full details, please refer to our Return Policy.

Yes, we support exchanges for eligible items within 30 days of delivery. Items must be unused, in their original condition, and meet the requirements outlined in our exchange policy. Please contact support@choskycnea.com before sending anything back so we can assist you with the process.

Please contact us at support@choskycnea.com as soon as possible after delivery and include your order number along with clear photos of the item and packaging. We will review the issue and work toward an appropriate solution.

For eligible returns and exchanges, Choskycnea covers the return shipping cost. Please contact support@choskycnea.com before sending your item back so we can provide return instructions and assist you with the process.

Please contact us at support@choskycnea.com as soon as possible after delivery and include your order number along with clear photos of the item and packaging. We will review the issue and work toward an appropriate solution.

Product Care

Each product page includes specific material details for that style, such as base metal, plating, stone type, size, and other relevant information. We recommend reviewing the product description carefully before purchasing to ensure the piece is right for you.

Many of our styles are selected with comfort in mind, but skin sensitivity can vary from person to person. If you have particularly sensitive skin, we recommend checking the material details on the product page before placing your order.

Like most fashion and plated jewelry, the appearance of a piece can change over time depending on wear, storage, moisture, and exposure to lotions, perfumes, or chemicals. Proper care can help maintain its finish and extend its wear.

To help preserve your jewelry, we recommend avoiding direct contact with water, perfume, lotion, hairspray, and household chemicals. Store your pieces in a dry place when not in use, and wipe them gently after wearing.