Terms of service
Terms of Service
Overview
Welcome to Choskycnea. The terms “we”, “us” and “our” refer to Choskycnea and its operating entity, HK ENLU ME INTERNATIONAL FASHION TRADING LIMITED.
Choskycnea operates this website and online store, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide our online store and related services to you.
These Terms of Service, together with any policies referenced in them, including our Privacy Policy, Return and Refund Policy, and Shipping Policy, describe your rights and responsibilities when you access or use our website, purchase products from us, or interact with our services.
Please read these Terms carefully before using our website. By accessing, browsing, using our website, creating an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.
Nothing in these Terms is intended to limit or exclude any rights you may have under applicable consumer protection laws.
Section 1 - Access and Account
By using our website or services, you confirm that you are at least the age of majority in your place of residence, or that you have obtained permission from your parent or legal guardian to use our website.
To browse our website or purchase products from us, you may be required to provide certain information, including your name, email address, billing address, shipping address, payment information, and other order-related information.
You agree that all information you provide to us is accurate, current, and complete. You are responsible for keeping your account details and password confidential and for all activities that occur under your account.
You may not transfer, sell, assign, or otherwise allow another person to use your account without our prior written consent.
Section 2 - Our Products
We make reasonable efforts to display our products, colors, sizes, materials, measurements, descriptions, and images as accurately as possible.
However, product appearance may vary slightly due to screen settings, lighting, photography, production batches, hand-finishing details, or measurement methods. Minor variations do not necessarily mean that a product is defective.
Product descriptions, prices, availability, and specifications may be changed or updated from time to time. We reserve the right to discontinue any product or limit product quantities at our discretion, subject to applicable law.
For jewelry products, please carefully review the product page, including material, size, weight, plating, gemstone, care instructions, and other details before placing your order.
Section 3 - Orders
When you place an order on our website, you are making an offer to purchase the selected product or products.
Your order is not accepted until we confirm the order by email or otherwise begin processing it. We reserve the right to accept, decline, cancel, or limit any order where permitted by law, including where the product is unavailable, the payment cannot be processed, the order appears to be fraudulent, or there is an error in product information or pricing.
Please review your order details carefully before submitting your order. If you need to change or cancel your order, please contact us as soon as possible at support@choskycnea.com. Once an order has been processed or shipped, we may not be able to change or cancel it.
Products purchased from our website are intended for personal or household use only and may not be purchased for unauthorized commercial resale.
Returns, refunds, and exchanges are handled in accordance with our Return and Refund Policy: [Return and Refund Policy Link].
Section 4 - Prices, Payment, and Billing
All prices are displayed in the currency shown on our website or at checkout. Prices, discounts, promotions, and product availability may change without notice.
The price charged for a product will be the price displayed at the time your order is placed, as confirmed in your order confirmation email, unless there is an obvious error.
Shipping fees, taxes, customs duties, or other charges may apply depending on your shipping destination and the information shown at checkout. Please refer to our Shipping Policy for more information: [Shipping Policy Link].
You agree to provide current, complete, and accurate payment and billing information for all purchases. By submitting payment information, you represent that you are authorized to use the selected payment method.
If your payment is declined, unavailable, or suspected to be fraudulent, we may delay, refuse, or cancel your order.
Section 5 - Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy: [Shipping Policy Link].
Delivery times are estimates only and may be affected by processing time, destination, customs clearance, carrier delays, public holidays, weather, or other circumstances beyond our reasonable control.
We are not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.
Risk of loss or damage to the product will pass to you when the product is delivered to the shipping address provided, except where applicable law provides otherwise.
If your package is lost, damaged, defective, or incorrect, please contact us promptly at support@choskycnea.com so that we can review the issue and assist you in accordance with our policies and applicable law.
Section 6 - Returns and Refunds
Our return and refund process is governed by our Return and Refund Policy: [Return and Refund Policy Link].
Please review the Return and Refund Policy carefully before making a purchase. Certain items may be subject to specific return conditions for hygiene, personalization, sale, or other lawful reasons.
Nothing in our Return and Refund Policy is intended to limit any mandatory rights you may have under applicable consumer protection laws.
Section 7 - Intellectual Property
All content on our website, including but not limited to text, product names, images, photographs, graphics, logos, icons, videos, audio, designs, layouts, trademarks, service marks, and other materials, is owned by or licensed to Choskycnea, its affiliates, licensors, or content providers.
You may access and use our website for personal, non-commercial purposes only.
You may not copy, reproduce, modify, distribute, publish, display, transmit, sell, license, create derivative works from, or otherwise exploit any part of our website or content without our prior written permission.
All rights not expressly granted in these Terms are reserved by Choskycnea and its licensors.
Section 8 - Third-Party Tools and Links
Our website may include third-party tools, applications, payment services, analytics services, embedded features, or links to third-party websites.
These third-party services are provided by independent providers and may be subject to their own terms, conditions, and privacy policies. We do not control and are not responsible for third-party websites, services, content, or practices.
If you choose to access or use third-party services, you do so at your own discretion and risk. Please review the relevant third-party terms and policies before using them.
Section 9 - Relationship with Shopify
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you.
However, any purchase you make through our website is made directly with Choskycnea. Shopify is not responsible for the products sold by Choskycnea, the fulfillment of your order, or any issue arising from a transaction between you and Choskycnea, except as otherwise required by applicable law or Shopify’s own terms.
Section 10 - Privacy
Your use of our website and services is subject to our Privacy Policy: [Privacy Policy Link].
Because our store is powered by Shopify, certain personal information may also be processed by Shopify and other service providers that help us operate our website, process payments, fulfill orders, provide customer support, and improve our services.
By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
Section 11 - Reviews, Comments, and Feedback
If you submit reviews, comments, suggestions, ideas, photos, videos, or other content to us or through our website, you represent that you have the right to submit such content and that it does not violate any third-party rights, including intellectual property, privacy, publicity, or other legal rights.
By submitting such content, you grant Choskycnea a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, modify, adapt, translate, and distribute the content for the purpose of operating, improving, marketing, and promoting our products and services.
You agree not to submit content that is unlawful, abusive, misleading, defamatory, obscene, harassing, discriminatory, infringing, or otherwise inappropriate.
We may, but are not obligated to, monitor, edit, refuse, or remove content that we believe violates these Terms or applicable law.
Section 12 - Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times, product availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders where permitted by law, including after an order has been submitted.
If we cancel an order after payment has been made, we will provide a refund in accordance with our payment and refund procedures.
Section 13 - Prohibited Uses
You may use our website and services only for lawful purposes.
You agree not to use our website or services:
(a) for any unlawful, fraudulent, abusive, or malicious purpose;
(b) to violate any applicable law, regulation, or third-party right;
(c) to infringe our intellectual property rights or the rights of others;
(d) to submit false, misleading, or inaccurate information;
(e) to upload or transmit viruses, malware, or harmful code;
(f) to interfere with the security, functionality, or operation of our website;
(g) to collect, scrape, harvest, or misuse personal information;
(h) to send spam, phishing messages, chain letters, or unsolicited promotions;
(i) to impersonate another person or misrepresent your identity;
(j) to use automated tools, bots, scrapers, or similar technologies to access or extract data from our website without permission; or
(k) to engage in any conduct that may harm Choskycnea, our customers, our service providers, or the operation of our website.
We reserve the right to suspend or terminate access to our website or services if we believe you have violated these Terms.
Section 14 - Account Suspension and Termination
We may suspend, restrict, or terminate your access to our website or services if we reasonably believe that you have violated these Terms, applicable law, or the rights of Choskycnea or any third party.
You remain responsible for any amounts owed up to the date of termination.
Sections relating to intellectual property, privacy, feedback, disclaimers, limitation of liability, indemnification, governing law, and any other provisions that by their nature should survive termination will continue to apply after termination.
Section 15 - Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by applicable law, we do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or harmful components.
We make reasonable efforts to provide accurate product and service information, but we do not guarantee that all information on our website will always be complete, current, or error-free.
This section does not affect any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, incorrect, or non-conforming products.
Section 16 - Limitation of Liability
To the fullest extent permitted by applicable law, Choskycnea and its affiliates, directors, officers, employees, agents, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of our website, services, or products.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is not permitted by applicable law, including liability for fraud, intentional misconduct, or any mandatory consumer rights that cannot legally be waived.
Section 17 - Indemnification
You agree to indemnify and hold harmless Choskycnea, its affiliates, directors, officers, employees, agents, contractors, licensors, service providers, and partners from and against any claims, losses, liabilities, damages, costs, or expenses, including reasonable legal fees, arising out of or related to:
(a) your breach of these Terms;
(b) your violation of applicable law;
(c) your misuse of our website or services; or
(d) your violation of any rights of a third party.
This obligation applies to the fullest extent permitted by applicable law.
Section 18 - Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed from these Terms, and the remaining provisions will remain valid and enforceable.
Section 19 - No Waiver
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Any waiver must be made in writing to be effective.
Section 20 - Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies referenced on our website, constitute the entire agreement between you and Choskycnea regarding your use of our website and services.
They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, relating to the same subject matter.
Section 21 - Assignment
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate these Terms or our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or by operation of law, where permitted by applicable law.
Section 22 - Governing Law
These Terms and any separate agreements through which we provide products or services to you shall be governed by and interpreted in accordance with the laws of Hong Kong SAR, unless the mandatory consumer protection laws of your country or region of residence provide otherwise.
Nothing in this section affects any mandatory rights you may have under applicable consumer protection laws.
Section 23 - Changes to These Terms
We may update or change these Terms from time to time by posting the revised version on this page.
The updated Terms will take effect when posted, unless otherwise stated. Where required by applicable law, we will provide additional notice of material changes.
Your continued use of our website or services after the updated Terms are posted means that you accept the revised Terms.
Section 24 - Contact Information
Questions about these Terms of Service should be sent to us at:
Our business contact information is:
HK ENLU ME INTERNATIONAL FASHION TRADING LIMITED
Email: support@choskycnea.com