A structured help page covering orders, payment, delivery, returns, refunds, product care, size, membership, privacy, and customer support.
For complete details, please refer to our official policies:
Terms of Service: https://choskycnea.com/policies/terms-of-service
Shipping Policy: https://choskycnea.com/policies/shipping-policy
Return and Refund Policy: https://choskycnea.com/policies/refund-policy
Privacy Policy: https://choskycnea.com/policies/privacy-policy
Once your order has been placed, you will receive an order confirmation email with your order details. If you do not see it shortly after checkout, please check your spam or junk folder.
If you need to change your shipping address or cancel your order, please contact us as soon as possible at support@choskycnea.com.
We will do our best to help before your order has been processed or shipped. Once an order has been processed or dispatched, we may not be able to change or cancel it.
In rare cases, an order may be cancelled if an item is unavailable, payment cannot be processed, the order information is incomplete or incorrect, or there is a suspected pricing error or fraud risk.
If your order is cancelled after payment has been made, we will arrange a refund according to our payment and refund procedures.
Yes. You may purchase multiple items in one order. Depending on product availability and warehouse processing, your items may be shipped together or separately.
If your order is split into multiple shipments, you may receive more than one shipping confirmation email.
We offer standard shipping for all orders. Shipping fees, if applicable, will be calculated and displayed at checkout.
Eligible members may enjoy free shipping benefits according to the membership policy shown on our website.
Orders are usually processed within 1–3 business days.
During peak periods, public holidays, or when an item is temporarily experiencing high demand, processing may take up to 4–5 business days.
Business days do not include weekends or public holidays.
Once your order has been processed and dispatched, standard delivery usually takes approximately 8–16 business days, depending on your destination, local delivery conditions, customs processing, and carrier availability.
Please note that the total estimated delivery time includes:
Processing Time + Shipping Time
Yes, where available. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for the carrier to update tracking details after the package has been dispatched.
Tracking updates may take time to appear after shipment. Delays may also occur due to carrier processing, customs clearance, public holidays, weather, or local delivery conditions.
If your tracking information has not updated for an extended period, please contact us at support@choskycnea.com with your order number.
Delivery to remote areas may take longer than the standard estimated timeframe. Shipping availability and delivery time may vary depending on your location and carrier conditions.
If a package cannot be delivered due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package from the carrier, the package may be returned to us.
If your package is returned as undeliverable, please contact us at support@choskycnea.com. Additional shipping charges may apply for reshipment unless the issue was caused by an error on our part.
Taxes, customs duties, or import fees may apply depending on your destination country or region and are subject to local laws and regulations.
Where applicable, taxes and duties may be included in the product price or shipping charges shown at checkout. If additional import fees are charged by local customs authorities, they are the responsibility of the customer unless otherwise required by applicable law.
Yes. Customs clearance may affect delivery time. Choskycnea is not responsible for delays caused by customs procedures or local import requirements.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@choskycnea.com.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For change-of-mind returns, customers are responsible for return shipping costs.
If the item is defective, damaged, or incorrect, please contact us so that we can evaluate the issue and provide the appropriate return instructions.
For hygiene reasons, earrings and other pierced jewelry must be unworn, unused, and returned with all original packaging, tags, and hygiene seals intact, where applicable.
Sale items are not eligible for our voluntary 30-day return policy unless the item is defective, damaged, incorrect, or otherwise eligible for return under applicable law.
Only items that meet the return eligibility requirements may be returned for a refund.
The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
Once we have received and inspected your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@choskycnea.com.
If the merchandise is being shipped to the European Union or the United Kingdom, you may have the right to notify us within 14 days of receiving your order that you wish to cancel or return it, for any reason and without justification, subject to applicable law.
After notifying us, you may have a further period to send the item back, as required by applicable law.
We make reasonable efforts to display product colors, materials, and details accurately. However, the actual appearance may vary slightly due to lighting, screen settings, photography, production batches, hand-finishing details, or measurement methods.
Minor variations do not necessarily mean that a product is defective.
Product details, including materials, plating, dimensions, weight, gemstones, closure type, finish, and packaging information, are listed on each product page.
Please review the product page carefully before placing your order.
To help preserve the beauty of your jewelry, we recommend keeping it away from water, perfume, lotions, cosmetics, sweat, and harsh chemicals.
Remove your jewelry before bathing, swimming, exercising, or sleeping. When not in use, store each piece separately in a dry place, preferably in the storage pouch provided.
Gold-plated jewelry may naturally show signs of wear over time depending on frequency of use, skin type, storage conditions, and exposure to moisture, chemicals, or friction.
Proper care can help maintain the appearance of your jewelry for longer.
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, please contact us immediately at support@choskycnea.com with your order number and clear photos of the issue. We will review the situation and help make it right in accordance with our policies and applicable law.
Please check the size information listed on each product page before placing your order. Measurements may vary slightly depending on the design and measurement method.
For necklaces and bracelets, we recommend comparing the listed length with a piece you already own to understand how it may sit when worn.
Some pieces may include an adjustable chain or extender, while others may have a fixed size. Please refer to the product page for specific size and fit details.
Eligible members may enjoy free shipping benefits according to the membership policy shown on our website.
Shipping fees, if applicable, will be calculated and displayed at checkout.
Membership benefits may include selected offers, shipping benefits, or other member-only privileges, subject to the membership policy shown on our website.
Benefits may be subject to specific conditions, availability, and policy updates.
You may be able to place an order by providing the required checkout information. If account features are available, creating an account may help you view order details and enjoy eligible membership benefits.
We handle personal information in accordance with our Privacy Policy. Personal information may be used for order processing, payment handling, shipping, customer support, fraud prevention, permitted marketing communications, and website improvement.
For more details, please review our Privacy Policy:
https://choskycnea.com/policies/privacy-policy
For questions about orders, delivery, returns, refunds, products, or website policies, please contact us at:
When contacting us about an order, please include your order number and the email address used at checkout so that we can assist you more efficiently.
